Merlon Intelligent Triage

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Alerts are generated across the entire financial crimes and compliance workflow. From exceptions raised during customer onboarding, to KYC reviews and transaction monitoring, the alert triage process has become a costly undertaking for every compliance group within the financial services industry.

And not every alert is created equal or should be treated equally.

This creates a workflow nightmare for the compliance analyst. With thousands of alerts being created nightly, and alert disposition requiring information from numerous systems (previous alerts, onboarding data, current news and screening information and case notes), the compliance analyst is with left with the task of whether to dispose, suppress or escalate an alert to a case, all while manually reviewing data from dozens of internal systems and data sources.

It’s not an easy task and fraught with errors.

Just one mistake can lead to a tremendous regulatory exposure, and there is a limit to how much responsibility a single compliance analyst can undertake. With limited information and legacy tools and technology, it’s only a matter of time. An alert will be disposed of for the wrong reason, and true positives will be overlooked.

Merlon Intelligent Triage is changing how alert triage is being conducted. By leveraging AI, our solution provides the analyst with a single triage experience, bringing all customer related information to the compliance analyst and aggregating and accumulating alert information around the customer, not just the transaction.

A Customer Centric View of an Alert

Ask any compliance analyst, a transaction centric view of an alert provides one piece of the alert triage process, but a customer centric view, with all customer related information accumulated around the alert provides an opportunity for previously unimaginable alert processing efficiencies and effectiveness.

And with all customer risk information organized around each alert, our Intelligent Triage solution then uses AI to augment workflow, rank risk and recommend next steps, including:

  • Auto Risk Ranking
  • Entity & Activity Risk Aggregation  
  • Triage Trending (Hidden Networks)